Privacy Policy

The website has been designed to give you an insight into the farm along with a great experience. At all times we will respect and protect your privacy. We will never sell information about you to anyone or any company and won’t collect any information unless it is used to deliver a better service.

Privacy Policy

Thomas Joseph Butchery Limited ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect your personal data when you visit or make a purchase from https://thomasjosephbutchery.co.uk (the "Service"), and your rights in relation to that data.

We will never sell your personal information to any third party.

Effective date: 17 June 2026
Last updated: 17 June 2026

Who we are

Thomas Joseph Butchery Limited is the "data controller" responsible for your personal data. We are a company registered in England and Wales (company number 10995925).

Registered address: Coxtie Green Farm, 28 Coxtie Green Road, Brentwood, Essex, CM14 5PT
Email: hello@thomasjosephbutchery.co.uk
Phone: 01277 373656

The personal data we collect

Depending on how you use our Service, we may collect and process:

  • Identity and contact data — your first and last name, email address, telephone number, billing and delivery address (including any delivery notes or "safe place" instructions you provide).
  • Order and transaction data — details of products you have purchased, order history, and delivery preferences. Card payments are processed securely by our payment providers; we do not store full payment card details ourselves.
  • Account data — login credentials and preferences if you create an account.
  • Marketing and communications data — your preferences for receiving marketing from us and your communication preferences.
  • Usage and technical data — IP address, browser type and version, device identifiers, the pages you visit, time and date of visits, and how you interact with our site, collected via cookies and similar technologies.

How we use your data and our lawful basis

Under UK data protection law we must have a lawful basis for processing your data. We rely on the following:

  • To fulfil your order and provide our Service (process payment, arrange delivery, provide customer support) — lawful basis: performance of a contract.
  • To manage your account — performance of a contract.
  • To send marketing emails and offers (where you have signed up) — lawful basis: consent, which you can withdraw at any time by unsubscribing.
  • To improve our Service, analyse site usage, prevent fraud and ensure security — lawful basis: legitimate interests, balanced against your rights.
  • To comply with legal and regulatory obligations (such as tax and accounting requirements) — lawful basis: legal obligation.

Marketing communications

If you subscribe to our newsletter or opt in at checkout, we will send you information about products, offers, giveaways and our Bespoke Editions drops. You can opt out at any time by clicking "unsubscribe" in any marketing email or by contacting us. Withdrawing consent will not affect any processing carried out before you withdrew it.

Use of artificial intelligence (AI)

We use AI-assisted tools to help us run our business efficiently and improve your experience. This may include:

  • Generating and refining website content, product descriptions and marketing communications.
  • Assisting with customer service enquiries and responses.
  • Analysing shopping trends and tailoring product recommendations and offers.

Where AI tools are used in connection with your personal data, we ensure that any provider acts as our processor under appropriate contractual safeguards, that data is handled securely, and that we do not use AI to make solely automated decisions that produce legal or similarly significant effects on you without your knowledge. You always retain the right to request human review of, or to object to, any automated processing — see "Your rights" below.

Cookies

We use cookies and similar technologies to operate our site, remember your preferences, analyse performance and support marketing. These include:

  • Strictly necessary cookies — required for the site and checkout to function.
  • Analytics and performance cookies — help us understand how visitors use the site.
  • Functional and preference cookies — remember your settings.
  • Marketing cookies — used to measure and tailor advertising.

You can manage your preferences through our cookie banner or your browser settings. Blocking some cookies may affect how the site works. For more detail, see our [Cookie Policy / cookie settings].

Who we share your data with

We share data only with trusted third parties who help us operate our business, and only as far as necessary. These include:

  • Shopify — our e-commerce and hosting platform, which processes orders, payments and store data.
  • Payment providers (such as Shop Pay, Apple Pay, Google Pay, PayPal and card processors) — to take payment securely.
  • Delivery and courier partners — to fulfil and deliver your order.
  • Email and marketing platforms (such as Omnisend) — to send communications you have consented to.
  • Analytics and advertising providers (such as Google and Meta) — to understand site usage and deliver relevant advertising.
  • Professional advisers and authorities — where required by law, or to protect our rights, property or safety.

All processors are required by contract to keep your data secure and use it only for the purposes we specify.

International transfers

Some of our service providers may process data outside the UK. Where they do, we ensure appropriate safeguards are in place — such as UK "adequacy" regulations or the International Data Transfer Agreement / Addendum — so your data receives an equivalent level of protection.

How long we keep your data

We keep your personal data only for as long as necessary for the purposes set out in this policy. Order and transaction records are retained for at least six years to meet HMRC and accounting obligations. Marketing data is kept until you unsubscribe or ask us to delete it. Account data is kept while your account remains active.

Data security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your rights

Under UK data protection law you have the right to:

  • access the personal data we hold about you;
  • request correction of inaccurate or incomplete data;
  • request erasure of your data ("right to be forgotten");
  • object to or restrict our processing of your data;
  • request the transfer of your data (data portability);
  • withdraw consent at any time where we rely on consent; and
  • not be subject to solely automated decision-making that significantly affects you.

To exercise any of these rights, contact us at hello@thomasjosephbutchery.co.uk. We will respond within one month.

Complaints

If you have concerns about how we handle your data, please contact us first so we can try to resolve them. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Children's privacy

Our Service is not directed at anyone under 18, and we do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us and we will remove it.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated "Last updated" date, and where appropriate we will notify you by email or a notice on our site.

Contact us

Thomas Joseph Butchery Limited
Coxtie Green Farm, 28 Coxtie Green Road, Brentwood, Essex, CM14 5PT
Email: hello@thomasjosephbutchery.co.uk
Phone: 01277 373656