The “Not-So-Small Print” (T’s & C’s)
At Thomas Joseph Butchery, we don’t like the idea of small print. So we did away with it. Here we’ve outlined all the T’s & C’s that apply when placing an order, please don’t worry, you’re in safe hands :).
Thank you for visiting us here at Thomas Joseph Butchery, the aim of the site is to give you an invaluable user experience, offering you the opportunity to purchase our products, read up about us and also find valuable information on areas of interest. By visiting the site you are agreeing to the conditions set out from here on in, if at any time you do not agree then unfortunately we will have to part ways :( (don’t worry, it’s just a load of legal, paper work, mumbo jumbo he he).
1. Placing an Order, Becoming a Customer and Your Account
To place an order and become a customer, you must be over 18 years old, have an acceptable credit or debit card and be eligible for delivery within the area(s) that we offer. T’s & C’s apply from the moment you place an order and we reserve the right to decline an order or account application.
If you would like to, we offer customers the ability to set up an online account to make transactions seamless and even more user friendly. To access your account you will be given a username and a password that you should not share with others, the actions on your account are the sole responsibility of the account holder (you). If you feel that an unknown user has access to your account, inform us and we will take steps to rectify the issue.
2. Our Contract With You
A confirmation email will be sent to the email address provided, if the email address has been entered incorrectly, then we cannot be held responsible for you not receiving your confirmation email. It is your duty to check and enter your email address correctly.
Once the confirmation email is received, your order will be in process. If you need to change an item, amend delivery or cancel your order, you have 24 hours after the confirmation email has been received to do so. You must do this by contacting us via telephone on 01277 373656, however we cannot cancel any orders on the day before delivery as all orders are deemed to be processed and therefor unable to be cancelled. After this point, or after 24 hours has surpassed, your order cannot be cancelled, if there is something categorically wrong, please call one of our customer support team on 01277 373656 and we will assist you.
When placing an order through our site, you agree to our delivery charges and returns policy, outlined here
It is our aim to always deliver your goods to you by the designated time on the day you have chosen for delivery. Our deliveries are outsourced to DPD and are put on an all day service, therefore they should reach you before 6pm on the designated day. If nobody is available at the time of delivery, the goods will be left in the secure spot (as outlined by you).
You will not be required for a signature. If your delivery is not accepted or refused, we do not take responsibility for this and can not offer a replacement. In the event that nobody is available to take delivery the delivery can be left safe but we do not advise this as we do not assume responsibility or liability for any issues that come to light from the consequence of the delivery being left unattended (this includes theft, tampering and contamination). It is your responsibility to be in on the day of delivery and have put in place arrangements for the delivery if you are not going to be at the address. To avoid any unforeseen issues, please add "delivery instructions" for where to leave the parcel, at the checkout stage.
If there are issues concerning your delivery relating to events outside of our control, we must be notified on the day of the delivery or within 24 hours of delivery. If we are not notified on the same day day we assume no liability due to product deterioration. If notified on the day we will do our utmost to rearrange delivery.
4. Our Liability
Outlined below is what we will not accept liability for:
Goods that have been delivered to the address and left or goods left safe at the “secure place” (as stated by the customer at checkout).
Goods that are over or under weight than stated. While we make every effort to cut your order as precisely as possible, we cannot guarantee exact weights. Our tolerance is +/- 7.5%.
Deterioration of goods due to you or a third party moving produce to another delivery address and/or not refrigerating the produce upon arrival. Our packaging is designed to ensure our produce reaches you in peak condition, it is however your responsibility to refrigerate goods as soon as you receive them.
Products may contain nuts and other allergens. We do not accept responsibility for death, personal injury or ill health resulting from ingestion of our products.
Indirect or consequential loss of profits arising from our supply or failure to supply goods.
We shall have no liability to you or any third party for any damages of any kind based on warranty, contract, tort (inc. negligence) or otherwise. Your legal rights as a consumer are protected
Thomas Joseph Butchery will not be held responsible for any liability arising from the use of any of our products within the commercial sense. Once delivered or purchased, it is the customer’s responsibility to ensure that the products are kept fresh, used within the appropriate time frame and cooked properly (within the guidelines of the FSA). After the point of sale, Thomas Joseph Butchery will not assume any liability for any wrongdoing to a third party.
6. Overall (T’s & C’s)
We reserve the right to alter your order and replace items in such instances where there is a lack of supply - we will always make sure that the sum of the replacement is equal to or more than the sum of the purchased item.
Events out of our control that incur delays or failures to supply will not be liable to us.
We do accept any liability for any inaccuracies, errors and/or omissions relating to our product information, images, description, price information and colour/shape discrepancies.
We reserve the right to change our policies, T’s & C’s and our website at any time.